1The most common scams
1. The fake rental company on social media
A very attractive ad, a WhatsApp number, a request for an advance by bank or money transfer… then silence. Be wary of any “rental company” with no physical address or identifiable business.
2. Invented damage on return
A scratch “discovered” on return and charged at a high price, when it was already there. The answer: a photographed inspection, signed by both sides.
3. The deposit that does not come back
A deposit held or charged and returned weeks later with no explanation. Get the amount and timeframe in writing.
4. The price that changes at the counter
“Mandatory” insurance added, a higher category imposed, unannounced fees. Keep your written confirmation with the total price.
5. Fuel charged at a premium
A car handed over nearly empty and a “full tank” charged very expensively on return. Check and photograph the fuel gauge at pick-up.
210 habits for renting safely
- Rent from an identifiable company: address, trade register, website, Google listing with reviews.
- Never pay an advance by money transfer to an individual.
- Insist on a written confirmation with a reference number and the total price.
- Ask for the deposit and excess amounts before booking.
- Read the general terms (fuel, late return, cancellation).
- Do the inspection with photos and video, including wheels, windscreen and interior.
- Photograph the fuel gauge and mileage at pick-up and return.
- Keep all written exchanges (email, WhatsApp).
- Return the car in the presence of an agent, never by just leaving the keys.
- Ask for a closing document on return.
A 60-second video walking round the car at pick-up, with the agent, protects you better than any contract. It is what we recommend to all our customers too.
3How we work at MobilityLine
- An identified company: MobilityLine SARL, Bd Dakhla in Casablanca, a member of the Imjad Car group (founded in 2009).
- Public prices shown on the website, Standard insurance and VAT included, with no admin fee.
- Written confirmation of every booking with a reference number.
- Joint condition report at pick-up and return.
- Deposit released on return if the car comes back in proper condition.
- Public general terms: read them here.
4What to do if there is a dispute
- Stay calm and ask for a written statement of the amount claimed and the reason.
- Compare it with your pick-up photos and your contract.
- Contest it in writing, with your evidence.
- If the disagreement continues, mediation is possible before any legal action.
5Frequently asked questions
How can I spot a fake car rental company in Morocco?
No physical address or identifiable company, a very low price and a request for an advance by money transfer are the main warning signs.
How can I avoid being charged for damage I did not cause?
Carry out an inspection with photos and video at pick-up, signed with the agent, and repeat it on return in their presence.
When should the deposit be returned?
At MobilityLine, the deposit is released on return if the car comes back in proper condition. Always ask your rental company for the timeframe in writing.
Should I pay an advance to book?
Never pay an advance by money transfer to an individual. Book with an identified company that sends you a written confirmation.
