Legal transparency

1Purpose

These terms govern the contractual relationship between MobilityLine (hereinafter "the Lessor") and any natural or legal person (hereinafter "the Renter") who makes a vehicle booking or rental.

2Rental conditions

2.1 Minimum age

• Minimum age 20 for most vehicles
• Minimum age 25 for some premium and utility vehicles
• "Young driver" surcharge of MAD 50/day between 20 and 25 years old

2.2 Driving licence

• Category B licence held for at least 2 years
• International licence recommended for non-residents of Morocco
• The licence must be valid at the time of pick-up

2.3 Required documents

• ID document (national ID card, passport)
• Driving licence
• Bank card in the main driver's name

3Booking and payment

3.1 Booking notice

Bookings can be made up to the same day as the desired pick-up, subject to availability.

3.2 Booking confirmation

Every booking is confirmed by email with a unique reference number. No booking is final without written confirmation.

3.3 Accepted payment methods

• Bank card (Visa, Mastercard, CMI)
• Bank transfer (for business customers)
• Cash (agency rentals only, legal limit applies)

3.4 Deposit

A bank pre-authorisation is made at pick-up, depending on the insurance chosen:

• Standard: MAD 8,000
• Comfort: MAD 2,500
• Premium: MAD 0

The deposit is released on return if the vehicle is returned in proper condition.

4Prices and included services

The price shown in the booking includes:

• Rental of the vehicle for the agreed period
• Standard insurance (comprehensive, excess MAD 8,000)
• Unlimited mileage in Morocco
• VAT and local taxes
• 24/7 customer support on WhatsApp

Optional extras

• Delivery in town: MAD 100 (except Casablanca)
• Additional driver: MAD 50/day
• Young driver (20-25): MAD 50/day
• Baby seat / booster: MAD 30/day
• GPS: MAD 30/day
• On-board WiFi: MAD 40/day
• Full tank included: price depends on the vehicle

5Cancellation and refund

5.1 Cancellation by the Renter

• More than 24 hours before pick-up: free (full refund)
• Less than 24 hours before: 30% of the total amount retained
• No-show (failure to collect the vehicle): 50% of the total amount retained

5.2 Cancellation by MobilityLine

In the event of force majeure or if the booked vehicle is unavailable, MobilityLine undertakes to offer a vehicle of an equivalent or higher category, or to refund the Renter in full.

6Use of the vehicle

6.1 Territorial restrictions

MobilityLine vehicles must remain on Moroccan territory at all times. Taking the vehicle out of the country (to Algeria, Spain, etc.) is strictly prohibited and will incur penalties.

6.2 Prohibited uses

• Carrying dangerous, illegal or flammable goods
• Competitions, races, rallies, road tests
• Driving lessons
• Sub-letting or lending to an undeclared third party
• Driving under the influence of alcohol or drugs

6.3 Fuel

The vehicle is delivered with a full tank. It must be returned with the same level, failing which a fuel charge plus MAD 50 administrative fee will apply.

7Return and condition reports

A joint condition report is carried out at pick-up and return of the vehicle. Any damage not reported at departure is attributable to the Renter on return.

In the event of late return: MAD 50 administrative fee + 1 extra rental day charged for each 4-hour period of delay.

8Insurance and liability

Vehicles are insured according to the plan chosen (Standard / Comfort / Premium). In the event of an accident, the Renter must:

• Make the vehicle safe and inform MobilityLine immediately
• Complete an accident report with the other party (if applicable)
• Report any incident within 24 hours at most
• Not admit liability without the Lessor's agreement

9Fines and traffic offences

The Renter is liable for any traffic offence during the rental period. MobilityLine reserves the right to pass the Renter's details to the competent authorities and to charge MAD 50 processing fee per fine.

10Applicable law and jurisdiction

These terms are governed by Moroccan law. In the event of a dispute, and after an attempt at amicable settlement, the courts of Casablanca shall have sole jurisdiction.

1Regulatory compliance

MobilityLine processes your personal data in compliance with:

• Moroccan Law No. 09-08 on the protection of individuals with regard to the processing of personal data
• European GDPR (Regulation (EU) 2016/679) for users residing in the EU
• Decisions and opinions of the CNDP (Moroccan National Commission for the Protection of Personal Data)

2Data collected

2.1 Data you provide directly

• Identity: surname, first name, date of birth
• Contact: email, phone, address
• Supporting documents: copy of driving licence, national ID card/passport
• Payment: bank details (processed by our partner CMI, not stored by us)

2.2 Data collected automatically

• IP address, browser, device type
• Pages visited, length of visit, browsing path
• Geolocation data (with your consent)
• Cookies and technical identifiers

3Purposes of processing

Your data is used to:

• Manage your booking and the rental agreement
• Contact you for confirmation, support or follow-up
• Invoice and keep accounts in line with tax law
• Improve our services through anonymised statistical analysis
• Send you offers (only if you have consented)
• Meet our legal obligations (retention of supporting documents)

4Retention period

5Your rights

Under Law 09-08 and the GDPR, you have the following rights:

• Right of access: obtain a copy of your data
• Right to rectification: correct inaccurate data
• Right to erasure ("right to be forgotten"): subject to legal conditions
• Right to object to the processing of your data
• Right to restriction of processing
• Right to data portability: receive your data in a standard format
• Right to withdraw your consent at any time

6Data security

We implement appropriate technical and organisational measures to protect your data:

• SSL encryption on all communications
• Secure hosting with controlled access
• Regular backups on dedicated infrastructure
• Restricted access to data, for authorised staff only
• Regular audits of security systems

7Data sharing

Your data is never sold. It may only be shared with:

• Payment partners (CMI, banks) to process transactions
• Insurance companies in the event of a claim
• Authorities upon judicial or administrative request
• Technical service providers (hosting, email) under strict confidentiality obligations

8Complaints to the CNDP

If you believe your rights have not been respected, you can lodge a complaint with the Commission Nationale de contrôle de la protection des Données Personnelles (CNDP):

1Cookies used on MobilityLine

We use different types of cookies. Here is a summary table:

2Managing your preferences

On your first visit, a cookie banner appears at the bottom of the screen. You can:

• Accept all: allow all cookies
• Reject all: only strictly necessary cookies will remain active
• Customise: choose category by category

You can change your choices at any time by clicking the "Manage my cookies" button at the bottom of every page.

3Disabling via your browser

You can also set your browser to block all cookies. Please note: this may affect how the website works (unable to book, lost basket, etc.).

Useful links for your browser:

• Chrome: Settings → Privacy and security → Cookies
• Safari: Preferences → Privacy → Manage website data
• Firefox: Preferences → Privacy & Security → Cookies
• Edge: Settings → Privacy → Cookies

4Third-party cookies

Some third-party services may place their own cookies on our website:

• Google Analytics (Google LLC, USA): anonymous audience measurement
• Google Maps (Google LLC, USA): showing our agencies
• Meta Pixel (Facebook Inc., USA): targeted advertising on Facebook/Instagram
• WhatsApp Business (Meta): contact button

These cookies are governed by the privacy policies of their respective publishers.

5Updates to this policy

This policy may be updated to reflect changes to our website or to regulations. The date of the last update is shown at the top of this page. We encourage you to check it regularly.