1Excess and deposit: what is the difference?
- The excess is the maximum amount you pay in case of covered damage.
- The deposit is the amount held on your card during the rental to guarantee that excess. It is released on return if everything is in order.
The more complete the plan, the lower the excess and deposit. That is the principle of our three levels.
2The 3 plans compared
| Standard | Comfort | Premium | |
|---|---|---|---|
| Price | Included | +MAD 200/day | +MAD 350/day |
| Excess | MAD 8,000 | MAD 2,500 | MAD 0 |
| Deposit held | MAD 8,000 | MAD 2,500 | MAD 0 |
| Theft and glass breakage | Not covered | Covered | Covered |
| 24/7 assistance and replacement car | — | — | Included |
You can change plan up to the moment you collect the car.
3Which plan should you choose? 3 profiles
A short city stay, card with a good limit
The Standard plan is often enough: no extra cost, and the deposit is released on return.
A 7- to 10-day road trip
The Comfort plan is a good balance: over 7 days, MAD 1,400 extra for an excess reduced to MAD 2,500 plus theft and glass cover, useful on long roads and paved mountain routes.
Zero worries, or a card with a low limit
The Premium plan: nothing held, nothing to pay for a covered incident, and a replacement car if needed.
Do the maths over the whole rental: over a month, the difference between Standard and Premium exceeds MAD 10,000. For long rentals, Standard with careful driving is often the best choice.
4What is never covered
- Personal belongings left in the vehicle.
- Prohibited uses: racing, carrying dangerous goods, sub-letting, driving under the influence of alcohol or drugs.
- Leaving Moroccan territory, which is strictly prohibited.
- Traffic fines, which remain the driver's responsibility.
5What should you do after an accident?
- Get to safety and secure the vehicle.
- If anyone is injured, call 15 (ambulance) or 177 (Gendarmerie).
- Inform MobilityLine immediately on WhatsApp, 24/7.
- Fill in an accident report with the other party, if applicable.
- Report the incident within 24 hours at most, and do not admit liability without our agreement.
6Frequently asked questions
Is insurance included in the price?
Yes, Standard comprehensive insurance is included in all our rentals, with a MAD 8,000 excess.
Which plan covers theft and glass breakage?
The Comfort (+MAD 200/day) and Premium (+MAD 350/day) plans.
Can I have a zero excess?
Yes, with the Premium plan both excess and deposit are MAD 0.
Are my personal belongings insured?
No, personal belongings left in the vehicle are not covered.
Can I change plan after booking?
Yes, up to the moment you collect the car.
