40 clear answers to your questions about renting, payment, insurance and everything else.
You can book up to the same day, subject to availability. The earlier you book, the wider the choice. We use this time to:
Yes, you can change or cancel your booking free of charge up to 24h before the pick-up date.
After this deadline, fees may apply depending on the conditions of your plan.
As soon as your payment is validated, you immediately receive a confirmation email with your booking number and all the details.
The day before pick-up, you receive a reminder SMS with practical instructions.
Yes, you can book for a relative. However, the main driver who will take the car must be entered in the form with their driving licence and ID document.
The minimum period is 3 days in high season and 1 day in low season.
For long-term rentals, see our Business page.
Our fleet has more than 310 vehicles across 10 brands: Dacia, Renault, Hyundai, Toyota, Peugeot, Citroën, MG, Haval, Deepal and Changan.
Breakdown by city: Casablanca 100+ cars (CMN Airport + Aïn Chock office), Marrakech 50 cars (RAK Airport), and 40 cars in each of these cities: Agadir, Tangier, Rabat, Fez.
We offer every category: city cars, SUVs, premium sedans, 7-seat family cars, hybrids and electric (18% of the fleet).
On the website, the words “or similar” mean that you will receive a vehicle in the same category with equivalent features (gearbox, engine, seats).
If you want a specific model, contact us on WhatsApp to check its availability.
Our hybrid range includes several models:
Standard mileage is unlimited in Morocco for standard rentals.
For long-term leases, a ceiling is set in the contract according to your needs.
All our cars come with:
Depending on the model: reversing camera, built-in GPS, leather seats.
Extras can be added when booking: baby seat, portable GPS, on-board WiFi.
The minimum age is 20 years with a licence held for at least 2 years.
For drivers aged 20 to 25, a young driver surcharge of 50 MAD/day applies.
Yes, we accept valid foreign licences provided that:
Yes, you can add additional drivers for 50 MAD/day per driver.
Each additional driver must show their licence and ID at pick-up.
Bring the following original documents:
No, our vehicles may not leave Moroccan territory. Crossing any border is prohibited.
For specific needs, contact our Business Solutions team.
We accept:
No hidden fees. The price shown when booking includes everything:
The only possible extras are the options you choose yourself (Comfort/Premium insurance, baby seat, GPS, etc.).
Yes, a bank pre-authorisation (deposit) is required at pick-up. The amount depends on the vehicle category and the insurance plan chosen:
The deposit is released on return of the vehicle if everything is in order.
Yes, we issue standard invoices in your company's name (recoverable VAT) on request.
For recurring contracts, discover our Business with an online customer account and automated invoices.
The vehicle is handed over with a full tank, and you must return it with the same level of fuel.
If you would rather not worry about it, you can book the “Full tank included” option (price depends on the vehicle).
Three plans to choose from:
Standard insurance includes:
Not covered: theft, vandalism, glass breakage (available with the Comfort or Premium option).
If you are at fault, you only pay the excess for your plan:
Anything above that is fully covered by our insurance.
No, personal belongings left in the vehicle are not covered by our insurance.
We recommend not leaving valuables visible in the vehicle.
Yes, you can change your insurance plan up to pick-up of the vehicle.
Upgrading to a higher plan is charged pro rata for the remaining days.
We have 7 locations in 6 cities:
Yes, our airport agencies are open 24/7 and coordinated with flight arrivals.
If your flight is delayed, we track its status in real time to meet you at your actual arrival time.
Yes, we offer delivery in town at a fixed rate of 100 MAD in every city (Marrakech, Agadir, Tangier, Rabat, Fez). In Casablanca, you can choose between CMN Airport and our Aïn Chock office.
Yes, the one-way option (return in another city) is available for a fixed surcharge depending on the route.
Example: Casablanca → Marrakech for an extra 200 MAD.
A grace period of 1 hour is allowed. Beyond that, late fees apply based on the daily rate.
If you know you will be late, let us know on WhatsApp to avoid fees.
Contact us immediately on WhatsApp 24/7. We arrange:
In case of an accident:
Yes, you can extend your rental subject to vehicle availability.
Contact us at least 24h before the end of your current rental to arrange the extension.
Contact us immediately on WhatsApp. We will arrange for a spare key to be sent or for the vehicle to be towed.
Key duplication or towing costs are at your expense (not covered by insurance).
Fines received during your rental are your responsibility. We forward them to your email address with a handling fee (50 MAD).
You can pay them directly to the Moroccan authorities.
We offer 4 business specialties:
Fill in the form on our Business page. We will get back to you within 24 business hours with a personalised proposal.
For urgent requests, contact our team directly by email at reservation@mobilityline.net.
Business benefits include:
Yes, we offer Long-term leasing from 24 to 36 months with:
Yes, we comply with the Public Procurement Decree. We provide:
If your question isn't answered here, contact us directly. We reply in under 30 seconds on WhatsApp.